Hart Home Comfort Reviews
We are proud to help our Long Island, New York customers with all of their home comfort needs from heating and air conditioning to fuel delivery. We service Nassau County, all towns in Suffolk County west of Riverhead, shore to shore and Queens, New York. Our headquarters is centrally located in Oakdale, NY.
Contact us for immediate HVAC service or fuel delivery.
Local Reviews
excellent service
catherine - Mount Sinai, NY 11766
Brian was prompt . polite and efficient, problem solved,,,
Very good
Sylvester - Elmont, NY 11003
Personable Great Service!
Lori - Lynbrook, NY 11563
Excellent Service!
Lori - Lynbrook, NY 11563
Good
John - West Babylon, NY 11704
Annual maintenance
Kathleen - Queens, NY 11361
John arrived on time and phoned to say he was on the way. Luckily I didn't have any issues with my new-ish oil burner, since it hadn't been serviced in a few years. Even though I have a yearly service contract, the maintenance isn't done unless you call and ask for service. All in all I am satisfied with my experience with Hart
Excellent service. Expert in the industry.
Emerito - Valley Stream, NY 11580
Don was exceptional. He knows his job and all the stuff. He is very informative, courteous and professional. I am very satisfied with his service.
Job well done excellent service
Susan and Jeff - Lynbrook, NY 11563
Brian is extremely knowledgeable and a personable technician . He took the time to look into my problems that I have been having for some time and was able to replace/fix our heating system. We would definitely recommend Brian Edwards and Hart Home Comfort if you are looking for a good oil company.
Burner Service
Terence - Queens, NY 11357
service appointment was not within year of previous service. Had to wait until March when service would preferably been done in period before heating season. Person who serviced boiler was courteous, within time window on date of service, clean and knowledgable.
Response from Hart Home Comfort:
Thank you for your review. With ultra-low sulfur heating oil and our ecoblend bioheat the recommendation for a tune up is now 18 months. Biofuel is a cleaner burning fuel. Your service plan also covers all emergency calls within the 12 month time frame. We appreciate your business, Jacqueline Hart
Service
Jessica - Oceanside, NY 11572
Excellent service.
Great
Michael - Rocky Point, NY 11778
Thank you professional nice person to deal with
Excellent service
Lauren - Wantagh, NY 11793
As a previous customer of another company who was acquired by Hart Home Comfort, so far I have been pleasantly surprised with how nice and accommodating the office staff have been (Liz and Dorothy). They communicate with each other and have returned my calls when they were back in the office. They have been very helpful in resolving my problem with my previous contract and I am very thankful. My technician Brian was wonderful and kind. He was friendly and approachable when I asked questions pertaining to the care of my burner. When evaluating the problem with my burner he laid down a tarp/towel to keep my floor clean. I highly recommend this company! Great job. You’ll have another loyal customer.
Response from Hart Home Comfort:
Thanks so much for your kind words. We don't always have a code to identify every service plan that comes over during an acquisition, but if we are aware of them, we will honor it for the duration of the plan. Just as Napco, we are family owned and operated for over 40 years. Please reach out if we can help again. Best Wishes, Jacqueline Hart
Excellent service
Edwars - Port Jefferson Station, NY 11776
Great service Service man was great
Great service
Lisette - Valley Stream, NY 11580
Professional, timely and fast
Excellent Service
Frank - Miller Place, NY 11764
Outstanding
Thomas - North Bellmore, NY 11710
Excellent !
Excellent service for our oil burner
Robert - West Babylon, NY 11704
Very polite young man
Service
Ray - Mount Sinai, NY 11766
Was vas very pleasurable and fixed the issue in a short period of time.
Annual service
Thomas - West Babylon, NY 11704
Excellent Service
Linda - Coram, NY 11727
Charles was courteous, knowledgeable and explained everything he was doing. He also told me about the different types of plans that the company offered. He did a great job
GOOD
Robert - Rockville Centre, NY 11570
I HAD THIS SAME SERVICE A FEW YEARS AGO. THE PART THAT WAS REPLACED THEN FAILED
Hart Home Comfort Service
Lorenzo - Floral Park, NY 11001
The few times my furnace went out, Hart Home Comfort was at my home in less than two hours.
Dependable emergency service
Cynthia - Dix Hills, NY 11746
Was happy to see Tom when he arrived, he’s very knowledgeable and fixed our issue.
Excellent Service
Linda - Miller Place, NY 11764
prompt service Was cordial and efficient All my concerns addressed.
Good service.
Mario - Rocky Point, NY 11778
The technician was very professional with good manners.
Excellent service
Yousuf - Valley Stream, NY 11580
Price gouging
Charles - Queens, NY 11421
Angel the service man was great. Always good service from him. I am NOT happy with the company charging me $260.00 for a part that is sold for $52.00. (Much cheaper when bought in quantity). The $300.00 to install the part (and that's after a service agreement discount of $61.00) Annual service agreement is for complete labor, not a discount. Additionally, as a person very well knowledgeable of boiler repair, the whole job should NOT have been over $125.00. This is an absolutely ridiculous price gouging from Hart. After over 30 year as a customer, I am NOT HAPPY.
Response from Hart Home Comfort:
Good Afternoon, I am sorry you feel we are “gouging” you. We charge a very fair and competitive rate which enables us to pay our union employees the wages needed to keep them so they can be available to our customers 24 hours a day, 7 days a week. Purchasing a part at the cheapest spot online is always an option for you, however, it wouldn’t include any sort of labor or warranty. I also believe you were advised of the cost to do the repair before it was completed. Sincerely, Jacqueline Hart
Emergency Service
Francis - Great Neck, NY 11021
Mr. Cioffi arrival to the house was prompt & equipped. He was professional and friendly in the service. The problem was solved and uneventful. Thank you
Vey good service as always from Frank
Laurence - Malverne, NY 11565
Excellent
Linda - Queens, NY 11378
Excellent
Nicole - Wading River, NY 11792
Finally, this is the 3rd person that came this week and finally knew what the problem was and fixed it right away. Thank you
Great and Through Service
Glenn G - New Hyde Park, NY 11040
Tom Olson is a seasoned professional gentleman who is soft spoken, polite and courteous. He came in and evaluated my 21 year hot water heater. Tom explained everything in concise detail and answered all of my questions patiently. Tom should be compensated well for his expertise. Sincerely Glenn G
Excellent service
Donald - Syosset, NY 11791
Excellent
Chong - Queens, NY 11364
Great service
Eliud - Stony Brook, NY 11790
Professional and fast service. Brian was terrific!
Great service
Brandymark19 - Freeport, NY 11520
Excellent service
Kathleen - Queens, NY 11357
Quick and professional service
excellent
Adele - Shoreham, NY 11786
came almost immediately and fixed problem
Down furnace
James - West Babylon, NY 11704
Job well done
Great Job
Gregg - Oakdale, NY 11769
The technician was awesome. He did more to my boiler than any other person has done during a routine cleaning. And he saved me from having a puff back. Great attention to detail and I really appreciated his efforts.
Donald C.
Fill/vent problem
Donald C.
Annual tune up
Julio D.
Water leak
Julio D.
Too much heat
Julio D.
No heat
Julio D.
Water leak
Frank P.
Annual Tune Up
Donald C.
No hot water
Brad B.
No hot water
Brad B.
Off on safety
Brad B.
Soot & smoke
Angel R.
Burner not operating
Frank P.
Check unit
Brian V.
Install coil
Brian V.
Stick tank
Donald C.
Water leak
Donald C.
Too much heat
Angel R.
Burner not operating
John K.
Too much heat
Joe F.
Assist valve replacement and A/C follow up
Tom O.
Install valve and A/C service follow up
Marvin D.
Annual tune up
Marvin D.
No hot water
Frank P.
No hot water
John K.
Burner not working
Julio D.
Water temperature issue
Linda B.
Annual tune up
Angel R.
Water leak
Donald C.
Too much heat
John K.
Short cycling
Julio D.
Annual tune up
Marvin D.
Annual tune up
Donald C.
Water leak
Julio D.
Annual Tune up
Marvin D.
Annual tune up
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