
Hart Home Comfort Reviews
We are proud to help our Long Island, New York customers with all of their home comfort needs from heating and air conditioning to fuel delivery. We service Nassau County, all towns in Suffolk County west of Riverhead, shore to shore and Queens, New York. Our headquarters is centrally located in Oakdale, NY.
Contact us for immediate HVAC service or fuel delivery.
Local Reviews
Customers say: The reviews exhibit a positive sentiment overall, with a slight inclination towards negative reviews. The positive reviews highlight the professionalism, punctuality, and quality of work of the technicians, while the negative reviews mainly focus on communication issues, lack of empathy, and economic hardship. The recurring themes include dissatisfaction with billing practices, communication breakdowns, and perceived corporate greed. However, the positive reviews outweigh the negative ones, indicating that the majority of customers have had satisfactory experiences with Hart Home Comfort.
Excellent
Charles - Freeport, NY 11520
Awful experience
Lorinne - Lynbrook, NY 11563
I have been a customer for 37 years and have NEVER had the awful experience I had on Saturday. I will be happy to discuss if you want my candid opinion 5166557945
Response from Hart Home Comfort:
We are sorry to hear this. The service department will reach out to you this afternoon. Please modify your review to remove your phone number from a public page. Sincerely, Jacqueline Hart
Excellent service replacing my water heater.
William - Babylon, NY 11702
Response from Hart Home Comfort:
Thank you for your 5-star review! We're glad we could help you with your water heater replacement. If you need any further assistance, please don't hesitate to reach out.
Excellent service
Richard - East Patchogue, NY 11772
The response to our call was quick. The technician was very nice and knowledgeable about the problem.
Response from Hart Home Comfort:
Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience with our service team. We will continue to strive to provide the best possible service to our customers.
Excellent service
Roseanne - Queens, NY 11357
Told us what had to be done, worked efficiently and then explained it again. He also answered other questions and alerted us to the fact that we needed an oil delivery.
Response from Hart Home Comfort:
Thank you for your review! We appreciate your feedback and are glad we could help. If you have any more questions or need assistance in the future, please don't hesitate to reach out to us.
Excellent
Jennie - Ronkonkoma, NY 11779
The man who who serviced the oil burner, was very knowledgeable, he was also Nice and friendly
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you had a great experience with our service. We appreciate your feedback and will continue to strive to provide the best possible service to all of our customers.
Great job
Diane - West Hempstead, NY 11552
Response from Hart Home Comfort:
Thank you for your review! We're always striving to provide the best possible experience for our customers, and your feedback is invaluable in helping us achieve that.
Oil burner service and inspection
Calvin - West Babylon, NY 11704
If you weren't doing a great job, I wouldn't be doing business with your company. Keep up the good work.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and are committed to providing excellent customer service. We will continue to do our best to meet your needs.
John is great
Rona - Huntington Station, NY 11746
We love John Kaminski, he's such a great guy and always does a perfect job quickly and easily.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you're satisfied with John's service. We appreciate your business and look forward to serving you again in the future.
very good service.
Patricia - Elmont, NY 11003
very professional
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you had a great experience with our service.
Excellant service
Kevin - Freeport, NY 11520
Response from Hart Home Comfort:
We are grateful for you taking the time to leave us a review.
Excellent and Professional Service
Maureen - Westbury, NY 11590
This is an excellent service company, punctual, considerate and professional.
Response from Hart Home Comfort:
Thanks so much for sharing your experience. We appreciate your business.
Excellent Service, as always
Robert - Holtsville, NY 11742
Charles/Charlie is the best! Always appreciate his positive attitude, expert knowledge, outstanding skill, and excellent caring work.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your positive feedback and are glad to hear that you had a great experience with our customer service representative, Charlie. We will be sure to pass along your compliments to Charlie.
Great detailed service
Mike - Miller Place, NY 11764
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your feedback and are committed to providing the best customer service possible.
Excellent service
Michael - Lindenhurst, NY 11757
Very nice technician
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and look forward to serving you again.
Excellent service
Kenneth - Massapequa Park, NY 11762
Very happy with the service, they were prompt, efficient, thorough.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could assist you and provide excellent service.
Great
Donna - Massapequa, NY 11758
Technician Brian was very good and competent.
Response from Hart Home Comfort:
Thank you for the kind words! We're glad you had a great experience with our technician, Brian.
Excellent work
Frank - West Babylon, NY 11704
Very professional and quick
Response from Hart Home Comfort:
hank you for your kind words! We appreciate your business and look forward to serving you again soon.
Your consumed by money
Alexander - Malverne, NY 11565
You have a complete lack of communication. I was out of oil Friday evening and needed an emergency refill to carry over for the 2 days.. You suspended my delivery because of an outstanding balance. You never alerted me about the suspension and compromised my furnis and my health. Your lack of empathy is disturbing, your lack of understanding economic hardship is deplorable. It's obvious your concerns are motivated by corporate greed.
Response from Hart Home Comfort:
Good Afternoon, Your account was not suspended for delivery due to the past due balance. We have been reaching out about this issue for two months. There are only partial deliveries made due to the credit history on the account. Please call our office and we would be happy to discuss this with you.
Professional and Excellent Service
Betty - Syosset, NY 11791
Brian was professional, on time and did great work.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your feedback and are glad to hear that you had a great experience with our service.
Excellent service
Jim - Miller Place, NY 11764
Response from Hart Home Comfort:
We are grateful for you taking the time to leave us a review.
Great service
Al - East Islip, NY 11730
Technician did a great job. Great service - thank you !
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and look forward to serving you again.
Great Service Experience
Luke - Setauket- East Setauket, NY 11733
Mike did an excellent job and he was a pleasure to deal with.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad you had a great service experience with Mike.
Service
Mike - Ronkonkoma, NY 11779
Response from Hart Home Comfort:
Thank you for sharing your review.
Service pricing???
Damion - Queens, NY 11429
Not feeling the love has a customer that’s been with this outfit since 2018 when we took over the property from Ms Webb, she has been with you guys for years, her recommendation was next to none, has she passed the baton to for me to continue being a valued customer, but since of lately my experience is becoming abit overwhelming.
Response from Hart Home Comfort:
Thank you for your review. Unfortunately, you don't have a service plan with our company. Our rates are fair and true to the market.
Excellent Service
Felix - Queens, NY 11385
I called Hart Home Comfort for a no-heat condition and Service technician Brad Brody was dispatched to my home for service. He diagnosed the issue and made the appropriate repairs to get my heating system ( Very reliable old-school Thacher Boiler ) back in working order. ( The Coupler between the blower motor and the oil pump broke from old age ). Kudos to Brad for his knowledgeable skills and repair ethic.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and are glad we could get your heating system back in working order.
repaired quickly
James - East Rockaway, NY 11518
no messing around they are very professional
Response from Hart Home Comfort:
Thank you for your 5-star review! We appreciate your business and are committed to providing the best customer service possible.
Well done!
Nancy - Mount Sinai, NY 11766
Thank you for coming out to our house very soon after we made a call stating that we had an issue with our oil burner. The technicians were efficient and helpful. The problem was resolved within an hour and a half. Since it is winter time, we are very grateful!
Response from Hart Home Comfort:
Thank you for your 5-star review! We're glad we were able to resolve your issue quickly and efficiently. If you ever need assistance in the future, don't hesitate to reach out.
Great service
Linda - Roosevelt, NY 11575
Response from Hart Home Comfort:
We thank you for sharing your experience with us.
Boiler repair
James - Smithtown, NY 11787
The service tech arrived right on time and did an excellent job repairing our boiler leak . Good job Hart Home Comfort .
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could help you with your boiler leak. If you ever need any more assistance, please don't hesitate to reach out.
Great
Michael - Rocky Point, NY 11778
Very polite professional and appreciated thank you
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business.
Very good customer service
Marty - Levittown, NY 11756
Just started using them so far excellent service
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you're enjoying our service. We're committed to providing the best possible experience for our customers, and we appreciate your feedback. If you have any further questions or concerns, please don't hesitate to reach out to us.
Excellent Service
Steve - Queens, NY 11357
Angel was very efficient and competent.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you had a great experience with Angel. We appreciate your feedback and will continue to strive for excellence in all that we do.
Excellent service
Stacey - Plainview, NY 11803
Response from Hart Home Comfort:
Reviews help other customers evaluate and we cant thank you enough for taking the time to leave us a review.
Excellent
Daniel - Rockville Centre, NY 11570
Quick service when we had a heating problem on s very cold night
Response from Hart Home Comfort:
Thank you for your 5-star review! We're glad we could provide quick service to help you with your heating problem on a cold night.
Hart Home Comfort provides excellent service.
Judith - Shoreham, NY 11786
Brian was professional, polite, knowledgable, friendly. Thank you Hart Home Comfort for having outstanding employees.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you had a positive experience with Brian. We appreciate your feedback and will continue to strive to provide excellent service to all of our customers.
Good service
Margaret soccorso - Valley Stream, NY 11580
Great service have them for along time
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your loyalty and support.
Excellent service
Anna - Floral Park, NY 11001
The service man came promptly and was wonderful. Hart is lucky to have such a good work. Our tenants have a one month baby so it was essential the furnace be fixed quickly. He was great.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could help you out quickly and efficiently.
great service
Anna - Port Jefferson, NY 11777
Response from Hart Home Comfort:
Thank you for taking the time to leave us a review. Your feedback is important to us and helps us improve.
Great service
Donald - Port Washington, NY 11050
Professional
Response from Hart Home Comfort:
Thank you for your 5-star review! We appreciate your positive feedback and are committed to providing excellent service to all of our customers.
Selvin F.
No hot water
Selvin F.
No hot water
Selvin F.
Service Follow Up
Selvin F.
New Account Inspection

Brian V.
Out of oil

Brian V.
No heat
John K.
Install Burner
Eric M.
Burner not operating
Eric M.
Burner not operating
Eric M.
Burner not operating
Eric M.
No heat
Eric M.
Prime Burner
Eric M.
Burner not operating

Brian E.
Check fill and vent

Brian E.
No hot water
Michael D.
No heat in some areas
Michael D.
Annual Tuneup

Frank P.
No heat in some areas

Frank P.
Too Much Heat

Frank P.
Water leak

Frank P.
Water temperature issue
Marvin D.
Annual Tuneup
Marvin D.
Short Cycling
Marvin D.
Check Unit
Selvin F.
Install Hot Water Heater
Marwin F.
Check unit
Marwin F.
Burner not operating
Marwin F.
Annual Tuneup
Marwin F.
Annual Tuneup
Tom O.
Water leak

Brian V.
Burner not operating

Brian V.
Noise

Brian V.
Annual Tuneup

Brian V.
Annual Tuneup
John K.
Install motorized damper
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