Great service

JL - East Patchogue, NY
12 days ago

Repair Service leaking regulator

Geary - Valley Stream, NY
12 days ago

Tom provided excellent service.

Very professional services

Salvatore - Queens, NY
20 days ago

Great

Jessica - East Meadow, NY
25 days ago

Excellent very efficient courteous clear explanation of what was done👌

On time, Neat and professional

Giberti - Valley Stream, NY
26 days ago

Tom arrived between the window of time that the salesman gave me. he checked out the location of the old tank, the new location for the Roth and our heating system. As soon as he figured out his plan he went right to work. He unloaded the tank, consulted with us on the exact position and set it in place. Tom answered our questions. He measured several times before he drilled holes for the oil lines. He disabled the old lines and painted red on the old fill-up to avoid any future oil delivery mistakes.

reassured

Marra - Queens, NY
26 days ago

had many questions about the water feed on my boiler unit - was explained very well by "Tom" and answered all my many questions.

True professional and a nice guy

Dorian - West Islip, NY
32 days ago

Carl was pleasant and helpful

Great

Allyn - East Northport, NY
35 days ago

he has come to my home before, as always he is courteous, neat and clean in home, on time, does a great job.

Great service

Fraser - Long Beach, NY
38 days ago

Great service

Michael - West Hempstead, NY
38 days ago

Fast and accurate service.

Tech was professional

Susan - Northport, NY
39 days ago

Excellent

Kathleen - Valley Stream, NY
39 days ago

Very professional and answered all questions

Great service

Brian - Queens, NY
40 days ago

Awesome service. Went above and beyy

Kim - West Islip, NY
42 days ago

Easy and clean

Trustworthy; professional and First Class service

Rosalie - East Rockaway, NY
43 days ago

I realized I was running out of hot water early on, around 7am this Saturday morning, but couldn’t do anything about calling in for service since it was too early and I had to be away from home for a couple of hours before calling in for the service call. Before doing so, I measured to see how much fuel I had as I have a 1,000 capacity tank that’s underground. It measured a little over 28 inches which I later found out is equivalent to 600 gallons... I wanted to make it very clear that I didn’t think it was lack of fuel, and told this to Carmen who took my call this morning in the customer service department, specifically because she mentioned that it was noted on my file, that I refused a random fuel delivery back in July when the company decided to give me more fuel, and that if I needed fuel, I might be charged extra regardless of my contract, which upset for the moment, however deep down I didn’t think it was a fuel problem— the long and short of it, was that there was a problem with motor part which was fixed, but Carl (I think that was his name) told me he took motor apart to repair, but that if a problem regarding hot water occurred again, he would switch out and put in new motor. See the main thing about all this, was that I could not be home to wait for service man to come as I had plans to go into Brooklyn that I did not want to change. so, I told Carmen to inform the service man that (1) I would not be home; (2) that I was leaving side door to cellar unlocked so he could go downstairs in cellar to check out fuel burner; (3) that if he wanted to check fuel tank, I left measuring stick in my garage that I left side door unlocked so he could use it ; (4) explain what Carman told me that I may be charged additional money due to fact that I denied Hart’s random delivery back in July, because at that time I didn’t think I needed more fuel especially since it was summer time; and, (5) lastly, that the service man give me a call back afterwards to apprise me of what the problem was. I was just so impressed by both Carmen and Carl, with how all my concerns were relayed, and that they were handled in a very courteous, straightforward and professional manner. I felt as if I were leaving my concerns with family members, and that I was treated as such in return. I had felt this way initially about Hart Home Comfort. —- that’s why I decided to sign up with them. The customer service and three different servicemen I had seen up to date we’re first class gentlemen— crispy clean, seemingly competent, (good-looking !☺️ ( although I didn’t see what Carl looked like, but he sounded cute!😄🙃— the only thing that I did get a little upset about was when I was told that if it ended up being that I did in fact need fuel, despite the fact that I now was under contract, the company might charge me extra since I denied that random fuel delivery back in July, when the company knew the background information regarding my two service calls initially, where I was not under contract! That fuel guy st that time, even told me that not to worry, it wasn’t a big deal... ( I had just pulled out of my driveway when I saw the Hart Home truck waiting for me to pass, when I happen to ask him if he was planning to give me a fuel delivery.... that’s when I explained the background story) and how I felt strongly that I had plenty of fuel, and he said okay, that it was not a big deal.....however it would have been a big deal to me if that would have been the case today. I’m glad I measured fuel tank to try to assess that I still had plenty of fuel— but I would have been very very upset if Hart would have charged me extra if that had been the case, especially since at that time, I was not advised of the consequences! So, as I said previously, aside from this, I’m happy with the fact that I felt comfortable enough to trust a serviceman to check out fuel burner etc., without be having to be there. Thank you!

Very good service from Carl!

Eileen - Valley Stream, NY
44 days ago

Was professional and personable and efficient.

Great

Lorenzo - Queens, NY
45 days ago

Paul was prompt courtious and did a great job checked fittings and cleaned as needed.

Great Service Very pleasant to talk with

Nancy - Valley Stream, NY
45 days ago

Please don’t send this Tech again

Keith - Hewlett, NY
45 days ago

In the past 43 yrs (Laco and then Hart) I have never met a Tech with poor customer service, brash communication and a “No it all” attitude. as the guy that came Tuesday 9/3. Even though my chimney had problems, he felt it right to degrade this home owner and the reputable chimney company I hired as if they were crap. After we cleaned chimney blockage, cleaned walls, installed 7” liner, rerouted exhaust vent pipes and capped chimney he still had much to say and talking to chimney guy as if he was their boss. Besides that his inspection left items unfinished. Site glass was not changed, debris that was in vent pipes he dumped on floor and didn’t do any vacuuming nor scrapping of boiler fins. This is not what I expected or contract for. After he returned the next day, after work was completed, to turn boiler and water heater back on I was questioned how I got chimney co., how much I was paying and implied that i should have used “His” company. At the end he told me how another customer gave him a 1 rating and if I wasn’t gonna give a fair review to not do it. So fairly a subpar rating is offered. Learn how to speak to people and complete job and rating will go up. P.S- He didn’t even sign or denote on inspection card. Not your best company rep.

Great service

Ketty - Valley Stream, NY
47 days ago

Great service

Paul - Queens, NY
47 days ago

Excellent

Average

Jason - Bethpage, NY
47 days ago

The service was mediocre at best. The technician seemed more concerned about leaving and getting through his day than answering questions and trying to help. (To be fair, that was the impression I got, he did not say anything to overtly indicate that). A representative from sales was supposed to get in touch with me and has yet to do so.

Excellent

Thomas - Levittown, NY
47 days ago

helped me to understand ho my equiptment funtions properly, points out any potential maintainance.

Best customer service

Steve - Lynbrook, NY
55 days ago

Great, prompt, and efficient service

Elaine - East Rockaway, NY
61 days ago

Very friendly, efficient and knowledgeable!

Great service

Bob - Dix Hills, NY
62 days ago

Best service around

Jackie - Huntington Station, NY
63 days ago

Great service

Great Service

Janet - Wantagh, NY
67 days ago

Carl was great!!! My appt was Monday 8-12 I hit a surprise early this morning

Furnace cleaning, yearly

Don - Lindenhurst, NY
67 days ago

Efficient, neat and prompt when scheduled.

Great Service

Frank - Babylon, NY
68 days ago

Paul arrived right on time and did a great job running up my heating system. He explained every clearly. Excellent experience.

Very knowledgeable & customer friendly technician

Sal - Oakdale, NY
68 days ago

Great service, very polite and thorough

Thomas - New Hyde Park, NY
70 days ago

great service

Ken - Lindenhurst, NY
72 days ago

the man that came to my house was very professional about the way he handled the job which to men was not an easy job to do

Burner/Boiler service

Neal - Smithtown, NY
73 days ago

It was a convenient appointment, and the service was performed in a timely manner.

Usual great service

William - Merrick, NY
73 days ago

Professional and thorough

New oil tank

Quillan - Bellmore, NY
82 days ago

The two guys who came to install our new oil tank were great. Thanks for a professional job.

Great Service Very Reliable

Fotini - Queens, NY
86 days ago

Awesome service Very Reliable

Awesome Service

Julie - Oakdale, NY
90 days ago

So last Thursday our central AC decides to pass away and the upcoming weekend was going to be and was 103° with high humidity. I was in a panic and called Hart Home who I have a service contract with. Spoke with the manager Mike and he not only sent over somebody at 8:30 AM to check out the problem but he ordered the part that was supposed to take a few days to come in, went to Farmingdale on his own at 9pm and picked it up for me! The very next morning we had our whole unit replaced! I had a leak in the coil and when the cover was taken off there was a half inch of freon iced around my unit in my attic.! You cannot ask for a better customer service! This was beyond exceptional and we are forever grateful because the weekend was beyond brutal. Thank you Hart Home! If you don’t have a service contract with them, you need to get one right away!

Great Service

Edward - Queens, NY
96 days ago

Professional, punctual, pleasant person....

I am completely satisfied with the maintenance/ repair done to my two air conditioning units! Paul was very polite, respectful and professional!

Olivia - West Babylon, NY
96 days ago

I have been a Hart Home Confort customer for many years and I am extremely satisfied with their prompt and excellent service!