Credit & Customer Service Representative

Hart Home Comfort is looking for an experienced, motivated Credit & Customer Service Representative to join our growing team.

In this customer-facing role, you’ll help customers with billing questions, fuel orders and service requests, while also supporting accounts receivable and collections. We’re looking for someone who can handle a busy phone environment, communicate clearly and professionally, and work through account issues with care and confidence.

What We’re Looking For

• Proven experience in collections, accounts receivable management, or related financial roles involving debt collection negotiation.
• Excellent phone etiquette combined with strong verbal communication skills to effectively manage client interactions.

Responsibilities

• Handle high volume phone calls – assist customers with placing fuel orders & service calls, as well as general billing questions
• Manage collections accounts with a focus on billing, ensuring timely resolution of outstanding balances through effective negotiation strategies.
• Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette to address client inquiries and resolve account issues.
• Conduct detailed account analysis using Excel data analysis skills to identify discrepancies, trends, and opportunities for recovery or improvement.
• Maintain accurate records of all client interactions, payments, and account statuses within accounting software and financial databases.

Education

• High school or equivalent (Required)

Experience

• Customer service: 3 years (Required)

Ability to Commute

• Oakdale, NY 11769 (Required)

Pay

$25–$30 per hour

Benefits

• Health and dental insurance
• 401(k) with company matching
• Paid time off and paid sick time
• Retirement plan